Return Policy

Extra product:

Please measure as accurately as possible prior to ordering your product. It may be usual to have 1 or 2 cartons left over if your cutting allowance was not fully used. We encourage you to keep these items to match your project in the event that an addition or repair need be made at a future date.

For stocked cork, linoleum, or bamboo products (does not include "specials" or "end lot", or custom-stained items, we will accept returns within (2) weeks after dispatch of your order. You are responsible for paying the return freight, and a 25% restocking fee will be charged to your account. Upon receipt of the new, unopened cartons in re-sellable condition at our warehouse, we will credit your account less the restocking charge. Any returns for more than 2 cartons of flooring must be pre-authorized prior to sending them back to us.

We do not accept returns for "specials," "end-lot" items, custom-stained orders.

For metal tiles, products may be returned within (2) weeks after dispatch of order. You are responsible for paying the return freight, and a 25% restocking fee will be charged to your account. Upon receipt of the new, unopened cartons in re-sellable condition at our warehouse, we will credit your account less the restocking charge.

We do not accept returns for glass, stone, or porcelain tiles.

It is the responsibility of the purchaser and/or installer of the product to inspect the product for defect or damage prior to acceptance of the freight from the freight carrier. Any installed product is considered to be "accepted," and is non-returnable.

Merchandise that arrives broken due to shipping damage, must be noted within 2 weeks of receipt of product and claims shall be submitted to Eco-Friendly Flooring Inc. together with supporting photos, documentation from the shipping company, and possible return of damaged.

Bamboo, cork, linoleum, reclaimed wood,and stone are all natural products and will therefore have color and pattern variation from piece to piece. This shall be expected and is not considered a defect or flaw and shall be considered an acceptable grounds for return of product.

These natural products will be affected by environmental conditions such as exposure to sunlight, humidity, and abrasives. Customers can expect that the color of the product will change depending on exposure to these elements, similar to the some other natural products such as wood flooring.

Glass and metal tiles are produced from recycled materials. Therefore, some batches and colors will vary considerably from one to the next. Even within a single order, the glass particles will fuse differently from piece to piece, so you will have different hue and saturation levels throughout the batch. Some color groups are more consistent from batch to batch, with others more irregular. Please consult our sales staff for input on which tiles will best meet your expectations. This variation in tile color is not considered grounds for return.

We recommend that you order a product sample or a few pieces of your desired product prior to placing an order. Please note that samples are pulled from current stock, so samples may not match your order exactly if it is not placed fairly soon after your sample request. If you have any doubts, please contact our sales staff.

Credits will be made to the same method of payment used for the original order and will be made within (3) weeks after receipt of your completed claim.